Shipping and return policy
SIGNATURES AND PACKAGE DELIVERY
Some couriers may require a signature upon delivery, in which case the package won't be left at your doorstep without a signature. If you'll be unavailable to sign, you can arrange for someone else to do so or contact the courier company to make alternative delivery arrangements. Note that Octiify is not responsible for packages once delivered and signed for.
DAMAGES DUE TO COURIER HANDLING
If a package appears damaged, please photograph the packaging and contact the courier company and Octiify at onlinebest@Octiify.com as soon as possible. We will assist you.
INCOMPLETE / INCORRECT ORDERS
Contact us at onlinebest@Octiify.com within 48 hours of receiving an incomplete or incorrect order, and we will handle shipping costs for missing or incomplete items or issue a refund if needed.
ORDER CHANGES AND ACCURATE SHIPPING DETAILS
Ensure that shipping details are accurate at checkout. Email us at onlinebest@Octiify.com within 24 hours if any errors are noticed, although we cannot guarantee changes after this time.
DELAYED DELIVERY
Delays in delivery might occur due to factors beyond our control, but we will always strive to keep you updated and provide assistance.
LOST OR STOLEN PACKAGES
If a package is lost or stolen, contact us at onlinebest@Octiify.com, and we will assist. Note that Octiify is not responsible for lost or stolen packages during shipping.
RETURNS
For returns, customers must cover the shipping cost back to Octiify. Review our return policy at https://Octiify.com/pages/return-policy.
CANCELLATION AND REFUSAL
Octiify reserves the right to cancel and refuse any order. Refunds will be issued for cancellations not requested by customers.
SHIPPING POLICY CHANGES
We reserve the right to modify or update this Shipping Policy at any time. By purchasing Octiify products, customers accept this policy, including any changes made.
For any questions or concerns about our Shipping Policy, please contact us. Thank you for shopping with Octiify, where we strive to ensure a satisfying and seamless shopping experience for our valued customers.
Octiify reserves the right to cancel and refuse any order. Refunds will be issued for cancellations not requested by customers.